Author: Jack Smith
-
A Cybersecurity Incident, a Golf Course Conversation, and Why No Industry Is Too Boring to Be Targeted No one expects a cybersecurity incident to begin in the cardboard industry. Yet as our guest Kayne McGladrey explains, cybercriminals don’t care what your company manufactures—they care about opportunity. In this episode, Kayne shares how an unexpected conversation…
-
ITIL Change Control, Organizational Change, and Why Project Managers Suddenly Need Psychology Degrees Once upon a time, Change Management meant raising an RFC, preparing a rollback plan, and surviving the Change Advisory Board. Today, it also means stakeholder engagement, communication plans, adoption metrics, workshops, and apparently having the emotional intelligence of a licensed therapist Whether…
-
The Day a Hiring Exercise Became an Information Security Incident It was supposed to be a routine hiring exercise. A candidate receives a technical assignment, reviews the provided material, and prepares a solution. Then someone notices that the “anonymous” dataset isn’t anonymous at all. What follows is an uncomfortable discovery involving confidential business information, questions…
-
Enterprise Printing Explained and Why Printing Still Breaks IT Printing is one of those technologies everyone assumes should have been solved years ago — until someone can’t print invoices, shipping labels stop coming out, or 50,000 customer letters suddenly disappear into a print queue somewhere. In this episode, we take a tour through the strange…
-
How a Laptop Took Down a Warehouse Welcome to the story of a perfectly known and visible laptop that somehow became critical production infrastructure inside a warehouse environment — without going through proper validation, testing, or operational review. The system worked, solved an immediate problem, and was quickly integrated into daily operations… right up until…
-
What a Real-World Ransomware Attack Looks Like: Incident Response and Recovery This article looks at a ransomware scenario that could happen to almost any organization. A normal day suddenly turns into inaccessible systems, encrypted data, and a growing realization of how far the attack has spread. The teams involved have to work out what happened…
-
Why Boeing 747s Still Use Floppy Disks for Flight Management Systems The Boeing 747 is often used as proof that aviation still runs on floppy disks, but the reality is a little more specific. Some older aircraft, particularly certain 747-400 configurations, used floppy disks to load navigation data into their Flight Management Systems. Keeping them…
-
Lessons from a Successfully Failed Disaster Recovery and Failover Test Conducted during a busy release weekend, the failover test exposed gaps not in the technology itself, but in coordination and communication. While production ultimately stayed unaffected, the situation quickly escalated as subcontractors weren’t aligned, assumptions didn’t match reality, and information didn’t flow when it mattered…
-
The Strange State of the Tech Job Market In this short episode, Jack takes a look at the current state of the IT hiring market — where job postings seem plentiful, but actual opportunities often feel strangely elusive. From “entry-level” roles asking for a decade of experience to companies searching for the mythical full-stack, cloud,…
-
200 Techs Using A Single Raspberry Pi: The Temporary Server That Failed A few hundred field engineers. Real humans. With vans. And jobs. All coordinated by a device roughly the size of a coaster and powered by something suspiciously similar to a phone charger. For months, it runs slow but flawlessly. Tickets dispatched. Routes optimized.…